Terms and Conditions

Deposit Policy

A deposit equivalent of one night’s tariff is required for all reservations. Reservations cannot be confirmed unless a deposit is received. The balance is payable upon arrival.

 

Property Cancellation Policy

In the event of a guest desiring to cancel their booking a refund of the deposit less an administration fee ($35.00) will only be made if more than 28 days notice is given in high season (20 December – 28 January) , 14 days in Australian school holidays and 7 days at any other time.

Low Season
The guest can cancel free of charge until 3 days before arrival.
The guest will be charged the first night if they cancel in the 3 days before arrival.
If the guest doesn’t show up they will be charged the total price.
The guest may be charged a prepayment of the first night in the 3 days before arrival.

High Season
11/01/2018 – 05/11/2018
20/12/2018 – 28/01/2019
18/04/2019 – 22/04/2019
The guest can cancel free of charge until 14 days before arrival.
The guest will be charged 30% of the total price if they cancel in the 14 days before arrival.
If the guest doesn’t show up they will be charged the total price.
The guest will be charged a prepayment of 30% of the total price in the 14 days before arrival.

There is no refund for early departure.