Frequently Asked Questions

Browse our frequently asked questions below

Can’t find an answer? Please don’t hesitate to contact our friendly reception team if you have a question that isn’t listed, we are more than happy to help!

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?
Check in time is from 1pm -5pm

If arriving out of office hours please contact reception for late arrival details.

Check out time is 10am

Q: Do you have Wi-Fi?
Yes, we have free unlimited Wi-Fi for guests, along with chromecast access to Netflix & Kayo Sport
Q: Is after hours check-in available?

If arriving ofter hours please contact reception in office hours for late arrival details.

Office hours are
Monday-Saturday: 9am-5pm
Sunday: 9am-11am

Q: Can I have a late check-out?

Late checkout is subject to availablility & charges may apply.

Q: When do I have to pay a deposit?

At the time of booking your accommodation. A deposit secures the booking.

Q: What are the reception hours?

Office hours are
Monday-Saturday: 9am-5pm
Sunday: 9am – 11am

Q: Can I book tours at reception?

Most certainly! We have a tour desk at reception for your convenience

Services & Facilities FAQ’s

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?
Yes. We have free wifi available for guests.
Q: What facilities do you have?

Please vist our Resort page for information about our facilities

Q: Is there car parking available?
There is undercover parking on the property for one car per apartment.
Q: Is all linen provided?
Linen is provided and towels are refreshed daily.
Q: How often are the rooms serviced?

Bathroom linen is replaced daily and the rooms are serviced weekly.

Q: Is the pool heated?

The pool is heated in winter

Location FAQ’s

General information about our location.

Q: How close is Hastings Street & the Main Beach?
Hastings Street and Main Beach are a short 250 metre flat walk.
Q: Are there shops or restaurants nearby?
Hastings Street and close by Noosaville have many restaurants , cafes and boutique shopping for your enjoyment
Q: Is there public transport nearby?
The closest bus stop is just outside the Resort
Q: What local attractions are in the area?

There are many attractions in Noosa including Noosa Main Beach and the Noosa National Park.
The Noosa River and water sports.
Noosa Hinterland including Eumundi Markets, Montville & Maleny, Australia Zoo and many more.

Q: Where can I buy groceries locally?

Casual food shops are in Hastings Street. There is a main grocery shop nearby and others within 2 Klm